In many of the countries in which we work, education providers have limited accountability for the services they deliver. This lack of accountability is both internal, in relation to the different levels of government, and external in the sense of being answerable to service users and the general public.
Poor accountability usually manifests itself in inefficient and self-serving practices, weak cost controls, poor performance and a lack of concern for results.
Using evidence and data to drive change
Even when change is obviously required, institutions can be resistant because it requires difficult choices. We have learnt that the best way to break down such resistance is with solid evidence and data both about existing failures and about potential solutions.
We put the collection, analysis and use of data at the heart of all our large programmes. This includes research to clearly identify and specify problems for governments, monitoring of the solutions that are adopted to tackle these problems and evaluation of their impact. At the centre of this is the development of a comprehensive communications strategy to inform the debate and enhance the will for change among all stakeholders.