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Service improvement

Local authorities and regional bodies have a duty to account for their spending by evaluating all their work and providing evidence of the difference that it has made to children's educational progress.

We know that children do not get taller by constantly being measured. Nevertheless external agencies have legitimate calls on a flow of information – and leaders need it for their own planning purposes. There is no point continuing to invest in a programme or service unless it is creating the desired ultimate benefit.

Our consultants work with school staff on extracting the impact evidence that they need. This might involve quantitative data from internal or external tests, or qualitative information gleaned from talking to end-users about their own perceptions of how changes might impact them. We might suggest extending that process to wider stakeholders, ensuring that all those affected by any improvement are consulted, informed or on-side.

Improve efficiency and achieve savings

Our innovative diagnostic tool – LookUp - involves a financial review of each service or business activity in your organisation. It has achieved on-going savings and increased income – 10% real terms savings achieved with more identified for future years.

The diagnostic allows an authority to look at need, resource use, performance, outputs and outcomes in each of the business or service areas chosen for review.

It is a three-stage process:

  1. strategy challenge where we look at what is delivered to whom and why
  2. customer challenge where we delve in to competition and quality
  3. resource analysis to review assets and liabilities in the process.

We are confident you'll see the full recovery of our fees as a given. Our experience covers the cessation of activities that do not generate benefits, alternative charging schemes, new product development and large reorganisation programmes.

A* performance improvement in schools

From 2002-2013, we were responsible for education delivery and improvement of more than 150 facilities in the London Borough of Islington, from nurseries to colleges. Our approach transformed educational attainment in the borough, which was trailing 22% behind the UK average in 2000 taking it to being rated by Ofsted as one of the country’s top 10 education authorities.

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